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Terms and Conditions
Please read the following document containing the Terms and Conditions carefully before using bobtailfruit.co.uk. By purchasing products from Bobtail Fruit Ltd we assume that you read and agree to our terms and conditions.
Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of bobtailfruit.co.uk
If you would like to speak with us, then please feel more than welcome to contact us via the following details:
020 7928 3902
Bobtail Fruit, 197 Hercules Road, London, SE1 7LD
Where we are more than happy to deal with any issues.
Delivery of Goods
Our fruit is delivered direct to your premises via of vans. Your fruit will be dispatched from our warehouse and given straight to our drivers who will hand deliver your fruit. All order must be placed before 4:00pm to ensure next day delivery.
We offer free delivery to clients within a specified area, you can view that area on our map.
Cancellation and Refund Policy
We operate a 100% product quality guarantee, so if you feel you are not happy with any product we will replace or refund the item(s).
Any problems must be communicated within 24 hours for us to honour the above, depending on the situation.
If you wish to cancel an order, it must be communicated a least day in advance. Orders cancelled after this time, will incur the full charge of the order and any associated delivery fees.
Equipment Loan and Hire
You may have hired, or we may have loaned you some equipment (e.g. Baskets, Crates) as part of your delivery requirement. This equipment remains the property of Bobtail Fruit Ltd and must be kept for our collection, generally on next delivery. Any breakages or loss of equipment will be invoiced at cost.
Information Collection & Use
In order for Bobtail Fruit ltd to take payments from our clients we require your debit card, credit card and bank account information. This required information is necessary for us to process transactions via our online payment supplier Braintree. To read thier privary policy please click here.
Bobtail Fruit ltd process transactions via Braintree. Braintree vault securley store customer information, including payment method information. It is used for recurring billing and for non-recuring transactions details, so you do not need to re enter billing information each time a purchase is made. You can remove your saved cards anytime via "My Account"
Discount codes may only be used once per address, creating separate accounts in order to use a one time use code more than once is strictly not allowed. In any cases this happens we will issue an invoice for the outstanding balance.